FAQs

 Your 1 month free trial offer seems too good to be true – what’s the catch?

No catch. Artists sign up completely free for 1 month to create their own galleries of up to 12 artworks. No credit card details are required, and there really is no obligation once the free trial period has expired. We will however require your UK bank account number and sort code, so that we can pay you in the event of a sale.

 

I live in France. I’ve tried to buy some art from the site, but it says the artist does not deliver to my country. Elsewhere on the site it says you do sell to Europe, US/Canada and Australia/New Zealand. How so?

Although the site is set up for artists to sell to all the above territories, ultimately it is for the artist to decide whether they wish to do this. All our artists must sell to the UK, but have a choice whether to sell to other countries in Europe, USA, Canada, Australia and New Zealand.

 

Why are your commission rates to artists so low?

Although we host sales on the site, delivery of the artwork to buyers is the responsibility of our artists, meaning that our costs can remain relatively low. We are able to reflect this in the unbeatable rates of commission that we offer to our artists.

 

I’m an artist. Can I exhibit limited edition prints for sale in My Gallery?

Yes – as long as you make it absolutely clear in the description of your work that it is a limited edition print. Our buyers need to know exactly what they are getting. You will also need to select “Print Only” from the Medium drop down options.

  

I’m a subscribing artist. Each time I upload photos of my work to My Gallery, I’m reminded to “crop” my images. What exactly does this mean?

In order to present your artwork in its best light, artists are encouraged to crop their images before uploading them to the site. This is a process that allows you to remove any unwanted surrounding background/frame etc from your images, so that the digital image being uploaded is just the image of your artwork and nothing else. Most photo uploading software has a cropping facility, but if yours doesn’t, there’s plenty of free cropping software available.

 

I’ve bought an artwork from the site, but I’ve had second thoughts about it- can I get a refund?

Yes – all our artists agree to refund customers in full for any reason within 14 days of the customer’s receipt of the artwork. It should be noted though, that the refund will only be made once the artist is in receipt of the artwork, and the costs of packaging, posting, tracking, plus the costs of ensuring the package is signed-for on delivery must be met by the buyer.

 

Can I still buy art from exhibiting artists even though I live outside the UK?

We sell to buyers in 4 principal territories: UK, Europe (including The Channel Islands), USA/Canada, and Australia/New Zealand. All our artists sell to the UK, however, you will need to check  against the artwork itself to see whether the artist has elected to sell into any of the other territories.

 

I’m an artist from outside the UK. Can I still exhibit art on the site?

Yes, but only if you have a UK bank account. Unfortunately, we are unable to pay into overseas bank accounts, so we must restrict overseas artists’ membership to those who have a UK bank or building society account only.

 

What’s the new Over £100 Gallery all about? I thought this was supposed to be an under £100 site only?

Good point. However, since launching in 2013, we’ve been approached by countless buyers and artists about whether we could look to widen our offer to include, bigger bolder and more expensive works. In view of the obvious demand, we’ve recently introduced an Over £100 Gallery. The price of works in this gallery range form £100 to £499. Do check it out here.

 

I’m an artist and have been messaged via the site to produce a commissioned work. Is this permitted?

We accept that our artists will, from time to time, be asked to produce commissioned work through the site. In these cases, the price should be agreed between buyer and seller, and we ask that the commissioned work is published on the site. Once published, the artist should immediately inform the buyer, who can then purchase through the site in the normal way. For commissions in excess of our maximum price (£499), we can discuss these on a case by case basis.